Before I tell you about the experience of buying a Buff online, from the manufacturer’s own site, I should probably explain what a Buff actually is, for those who haven’t already spent time in ‘outdoors’ shops, staring at the looping video demo.
It’s a tube of microfibre polyester, that can be worn as a scarf, hat, headband, wristband, etc. For more info, Wikipedia have summary of it, and their own site will give you videos showing you what it can do:
I decided last Sunday evening that it was time to get another Buff – my old black one is a little worn now, and I was in the mood for a change to something more colourful. I browsed the pics on their site, and found the one I wanted, with a nice leafy pattern.
Ordering was easy enough, and i paid with PayPal.
The Buff arrived on Tuesday – impressively quick – must have been sent out the day after I ordered, which is always nice, especially when delivery is free. I know from my own experience that online retailers can be a bit on the busy side on a Monday, catching up from the weekend’s orders.
There was a nice surprise to come, though. The package contained the Buff I’d ordered, and a neat little 09/10 catalogue. Also, though, were a couple of Buff stickers, a DVD of the demo videos, and a little branded mobile phone screen cleaning pad, along with promo stickers and a postcard for another venture they have, SueMe.
The whole experience was made good by being simple and efficient, and the extra little freebies made it even better.