Categories
Blog

He Sounded Like He Had a Beard

Where a customer wants to speak to someone who sounds like they have a beard.

This happened many years ago, in a previous job. There were a lot of us, all in one big room, all answering the phone. Technical support call centre. Occasionally a caller wanted to speak to someone they’d talked to earlier, so we’d find out if that person was free, and put the caller through.

I took one of those calls. But there was a problem. The customer didn’t know the name of the person they wanted to speak to. There were around 50 people in there, almost all male. The customer told me “This is going to sound odd, but he sounded like he had a beard.”

If correct, that would make things a lot easier – only a couple of people had beards. I went to the first, and asked if he’d spoken to this person, but he hadn’t. Before trying the second bearded bod, I realised something. These were phone calls. They didn’t have a beard, they sounded like they had a beard. Who sounded like they had a beard? Bob. Clearly. Bob was clean-shaven, but he did sound like he had a beard. So I went and asked.

Yes. It was Bob. So I went back and put the customer through. And told Bob he sounded like he had a beard.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.